RESERVATIONS TERMS & CONDITIONS

Kindly read the information stipulated, sign and return to us urgently.

Check in /out: Check-in time is from 14h00 and check-out time is at 09h00. All rooms must be

vacated by 09h00 on date of departure. Should you wish to extend your stay kindly contact

Reception before 09h00. A penalty applies for unauthorized late departures.

Guarantee: Should we not receive the deposit required to guarantee your booking by the

stipulated date the Hotel reserves the right to release the booking automatically without

notification.

 Changes: Please notify the reservations department of any late arrivals, changes to your,reservation details or cancellations. All changes must be received by the hotel in writing.

Key Deposit: Cash Payment on arrival is preferred and can be refunded on the day of departure.Should you choose to bank your key deposit in advance, please forward your bank details. Your

refund will processed within 10 working days after your departure by EFT.

 

Cancellations:

– Should this reservation be cancelled less than 14 days prior to arrival, 100% of the total stay

will be charged.

– If cancelled within 14 and 30 days prior to arrival, 50% of the total stay will be charged.

– Cancellations made outside of 30 days will attract an administration fee of R300.00.

– In the event of a no-show 100% of the total stay will be charged.

– All refunds need to be requested in writing.- No cash refunds will be permitted.

  • Shortened stay: Once checked in, any guest wishing to shorten their stay, i.e. depart prior to

their intended departure date or arrive after their arrival date, will be liable to a penalty.

Management’s decision will be final.

  • Room numbers are allocated on the day of arrival, therefore specific room numbers cannot be

guaranteed.

  • Parking available on check-in. we do not reserve parking in advance. There is a height restriction

 Contact details: Our contact details are as follows;

Physical Address : Farm 100 Gasamere /Pauster Road Doorenkuil Walkerville

Telephone no : (010) 035-1109/Fax No : 012-035-0292

Email info@zenzelenitourism.com or Jacky@zenzelenitourism.com

Website : www.zenzelenisparesort.co.za